Goods on stock and ordered before 4 p.m. shall be delivered to the post office. In 85 % of the cases, you will receive your order the next day. Orders are handled from Monday to Friday with the exception of bank holidays. From Belgium, the packages are sent within a period of 2 to 6 working days following the receipt of your order and payment with reservation of the available stock. The delivery is done on the basis of the data mentioned on the credit card. Your order will be accompanied by an accurately specified invoice in your name, your order accordingly. Participation in consignment and handling costs:
Deliveries of orders (contact lenses only): € 3.50
Deliveries of orders with contact lens liquids: € 4.00
Consignments are sent in collaboration with Taxipost. We advise you to state a delivery address where someone is present during the day. You can safely give your working address, the address of friends, neighbours or family. In case you are not present, a note is put into the letterbox so you can pick up your package at the nearest post office. The package will stay at the post office for maximum 10 working days. If the package is not picked up, it will automatically be returned to us. If you wish for us to resend the package, you need to pay € 4.00 (for delivery in Belgium; for delivery in other countries the rate for that country applies) to account number 737-0147275-72 stating your name and postage costs 2nd shipment + reference number.
The statement of an unusable, wrong or incomplete address (no house or box number) as a result of which the package is returned to us, leads to the payment of 4.00 euro (for delivery in Belgium; for the delivery in other countries the rate for that country applies) to be transferred to account number 737-0147275-72 mentioning your name and postage costs 2nd shipment + reference number of the package to be resent.
The Netherlands: € 5.00
France: € 9.00
other EU-countries: € 15.00
Outside the EU-member states: € 25.00
On payment via transfer, please take a few days of delayed delivery into account. We do not accept any liability for the delivery term of the postal services. The exceeding of delivery terms cannot give cause for compensations. Internet-Lenses.be rejects all liability regarding the delivery’s delay and the delivery in case of force majeure or of circumstances beyond its control, that could render the execution of the agreement impossible either in full or partly, or would make it more expensive in full or partly, or in case of the fact of third parties, such as suppliers of the in these general conditions of sale involved parties, suppliers, agents or intermediaries or also if the customer fails to comply with his commitments.
Are seen as situations of force majeure which discharge the seller from his obligation to deliver: war, rebellion, fire, strikes, accidents and the impossibility to be provisioned. The seller will inform the buyer at the right moment of the abovementioned circumstances or events. In any case, the delivery can only be executed within the terms if the buyer complies with his obligations towards the seller.
At the moment of your credit card number coding, you indeed are not connected with our servers anymore, but you are connected with the Ogone e-commerce secured servers. In case after ONE MONTH following your order date we have not received payment yet, we credit the order.
Each return of products has to be the subject of a formal agreement between the seller and the buyer. Each taking back, which has been accepted by the seller in case of a visible flaw or of dissimilarity of the delivered products which has been established by the seller, allows the buyer to become the exempt replacement or the reimbursement of the credit in his favour, with the exclusion of any other compensation or damages.
A copy of the invoice, as well as of the letter stating the reason of the return, has to accompany your return. Each complaint needs to be sent to us in writing within 14 calendar days after receipt of the goods. In case your complaint is declared admissible, Internet-Lenses.be commits itself to within 10 working days after agreement proceed to the replacement or repayment. In case a mistake has been committed by us, the costs for the reshipment are paid by us. In case of an incorrect order by you, please send the incorrect package with the unopened boxes back to us, and transfer 4.00 euro (for delivery in Belgium; for delivery in other countries the rates for that country are applicable) to account number 737-0147275-72 stating your name and postage costs + reference number so that we can send you the correct lenses. Opened packages will not be reaccepted by us.
The boutique Internet-Lenses.be is obligated to refuse damaged or already used articles. The articles need to be sent registered in a stamped envelope to: